Refund policy

At BinderKing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging with all accessories, manuals, and inserts (if applicable).
Proof of purchase or your order number is provided.
The item is not excluded from returns under this policy.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Opened or used products.
Products with damaged or missing original packaging.
Gift cards or store credit.
Clearance or final sale items marked as non-returnable.
Personalized or custom-made products.
Digital products or downloadable content.
Sealed trading card products that have been opened or tampered with.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the item and its packaging.

After reviewing your request, we may offer:

A replacement.
A replacement shipment.
A full or partial refund.
Store credit, where appropriate.

4. How to Request a Return

To begin a return, contact our customer support team before sending any items back.

Please include:

Your full name.
Order number.
Reason for the return.
Photos if the item is damaged or incorrect.

Return requests can be sent to:

Email: contact@BinderKing.shop

Returns sent without prior authorization may experience delays or may not be accepted.

5. Return Shipping

If the return is due to:

A defective product.
A damaged item.
An incorrect shipment caused by BinderKing.

We will cover the reasonable cost of return shipping or provide a prepaid return label where available.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from our error.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Refunds are typically issued within 5–10 business days, although the exact timing depends on your payment provider or financial institution.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you would like to exchange an eligible product for another item, please contact our customer support team before returning the original item.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. You may instead request a return after delivery if your purchase qualifies under this policy.

Pre-order cancellations may be subject to additional terms described in our Pre-Order Policy.

9. Lost Packages

If your tracking information indicates that your package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and, where appropriate, provide a replacement or refund based on the outcome of the carrier's investigation.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a prompt resolution.

Initiating an unwarranted chargeback without first contacting us may delay the resolution process while we investigate the claim.

11. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that cannot be waived under applicable law.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

BinderKing